Welcome to BlacknWhites! By using our website, you agree to the following terms and conditions. Please read them carefully.
1. Agreement to Terms
These Terms and Conditions (“Agreement”) govern your use of the BlacknWhites website (“Website”). By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please do not use our services.
2. Use of the Website
- Eligibility: You must be at least 18 years old or have legal parental or guardian consent to use our Website.
- Account Registration: You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
3. Orders and Payments
- Transaction ID Submission: After completing a payment, customers must submit the transaction ID to confirm the order. Failure to do so will result in the temporary holding of the paid amount. The held amount will be available as credit for future purchases, not refunded.
- Product Orders: All orders are subject to availability and acceptance. We reserve the right to cancel any order at our discretion.
- Pricing and Payments: Prices are listed on the Website and may change without notice. Payment is due at the time of order placement.
4. Shipping and Delivery
- Shipping Times: Estimated shipping times are provided for reference. Delays may occur due to factors beyond our control.
- Delivery: We will make reasonable efforts to deliver your order within the specified delivery window.
5. Returns and Replacements
- Eligibility for Returns: Returns are accepted for damaged products only, with an open-box delivery video as proof.
- Damaged Products: Notify us within 2 days of receiving a damaged product. Provide the order number, photos/videos of the damage, and a description.
- Return Procedure: Upon approval, we’ll guide you through the return process, including return shipping.
- Refund/Replacement: You may choose a refund or replacement for the damaged item. Refunds will be processed to the original payment method or directly via UPI or bank transfer if the original method is unavailable.
6. Intellectual Property
- Website Content: All content on the Website, including text, images, and logos, is the property of BlacknWhites and protected by copyright laws.
- User Content: By submitting content to our Website, you grant us a non-exclusive license to use, reproduce, modify, and distribute it.
7. Limitation of Liability
- Disclaimer: Our Website and services are provided “as-is.” We make no warranties about the accuracy, completeness, or availability of the content.
- Limitation of Liability: To the extent allowed by law, BlacknWhites is not liable for any damages arising from your use of our Website.
8. Governing Law
These terms are governed by the laws of India. Any disputes will be subject to Indian courts.
9. Changes to Terms
We reserve the right to update these Terms. Any material changes will be communicated via an updated “Last Updated” date. Continued use of our Website after changes constitutes acceptance of those changes.
10. Contact Us
To initiate a return or report damage, please contact us via email at support@bitternwave.com or via WhatsApp at +91 6382135859 within 2 days of receiving the product.